Birdie: Your AI Assistant, Its Limits, and Reaching a Human

Meet Birdie

Birdie is the assistant behind the chat button in the corner of every page. Click it and a panel opens with three tabs across the top. Each tab answers a different kind of question, and knowing which is which will save you a lot of time.

The Three Tabs

• Chat — answers questions about your association, using the documents you've uploaded. "What do our bylaws say about rentals?" or "When does our insurance expire?" If you haven't uploaded documents yet, Birdie has nothing to read, so this tab will tell you so and point you at the upload screen.
• Support — answers questions about using Nestingbird, drawn from this help center. "How do I approve a budget?" or "How do I add a unit?" It deliberately does not look at your association's documents, so it will never quote your bylaws back at you when you asked how a button works.
• FAQ — a list of common questions and answers generated for your association, so you can skim instead of typing. This tab is part of the Autopilot plan; on the free Community plan you'll see a lock icon on the tab.

If Birdie tells you it doesn't have information about something in the Support tab, that's honest rather than broken — the help center doesn't cover it yet. That's exactly when to use "Talk to a human," described below.

Your Free Monthly Allowance

On the free Community plan, your association gets 25 AI responses per calendar month. A few things worth knowing about how that's counted:

• It's shared across Chat and Support. Both tabs draw from the same 25.
• It's per association, not per person. If another board member uses 20 responses this month, 5 are left for everyone.
• It resets on the 1st of each month. You're never locked out permanently.
• A reply typed by our team doesn't count. When a real person answers you in the Support tab, that answer is free — only Birdie's own generated answers are metered.

A banner at the top of the panel shows how many of your 25 you've used, so running out is never a surprise.

When You Run Out

You have three options, and "Talk to a human" still works even at zero:

• Wait for the 1st — the free allowance resets at the start of every calendar month.
• Buy a response pack — $10 for 50 responses. Unlike the monthly allowance, purchased responses carry over from month to month until you use them. The option appears in the panel once your free allowance is spent.
• Upgrade to Autopilot — paid plans have no cap on Birdie responses at all, plus the FAQ tab and faster support.

Paid plans have no monthly allowance to track, so the banner doesn't appear at all.

Talk to a Human

At the bottom of the Support tab there's a Talk to a human button. Use it whenever Birdie can't answer, gets it wrong, or you'd simply rather ask a person. Here's exactly what happens:

• Your current conversation is sent to our team — not your whole Support history, just the sitting you're in right now. It arrives as a plain text file attached to an email, so whoever picks it up can read what you already told Birdie instead of asking you to repeat yourself.
• Your name, email, and association ride along so we know who's asking and which building you're in. Your association's documents and financials are not sent.
• Birdie confirms in the thread and tells you which email address the reply is going to.
• We reply in the thread, and that reply doesn't count against your allowance.

If you haven't typed anything yet, Birdie will ask for your question first — there's nothing to hand over until you do. And if you click the button twice, it won't mail the team the same conversation again; it'll just remind you they already have it.

How Long You'll Wait

• Community (free) plan — within 3 business days.
• Paid plans — within 1 business day.

You can also email us directly at support@nestingbird.co any time, or browse the Help Center yourself.

A Note on Trusting Birdie

Birdie summarizes and quotes what it's given — your documents in the Chat tab, this help center in the Support tab. It's a fast way to find the right paragraph, not a substitute for reading your governing documents or getting legal or accounting advice. When a decision matters, check the source it points you at.